A spreadsheet can work initially if every account has an owner, source, ICP score, stage, estimated value, last contact, next action, and next-action date. Use consistent stages such as target, contacted, replied, discovery, qualified, sample, quote, negotiation, won, lost, and nurture. Hold a weekly 30-minute review to unblock active deals and a monthly channel review to move effort toward sources producing qualified opportunities.
- Coverage: researched ICP accounts added and suitable RFQs reviewed.
- Activity quality: personalized contacts sent, response time, and meaningful reply rate—not opens alone.
- Conversion: reply-to-discovery, discovery-to-qualified, quote-to-shortlist, sample-to-order, and repeat-order rates.
- Economics: qualified pipeline value, gross margin after logistics, acquisition cost by channel, sample cost, and sales-cycle length.
- Learning: loss reasons, disqualification reasons, requested certifications, price gaps, and recurring product changes.
Avoid universal conversion benchmarks because categories, order values, and markets differ sharply. Establish your baseline, compare cohorts by source and market, and improve one constraint at a time. A low reply rate may indicate weak targeting; many samples but few orders may point to product, pricing, qualification, or execution problems.